Simplecare:
Technology Support
You can count on
System Reliability
24 X 7 Support Coverage
Live Knowledgeable Technician
Technology Support You Can Count On
Electronic systems require regular updating and face occasional disruptions. Our SimpleCare Priority Support
Plans have you covered! We proactively monitor and correct issues as well as provide both the Help Desk
and On-Site Support when problems arise. Choose the VIP, Enhanced or Essential Plan – both great values
— or opt for a plan custom-tailored to your needs. With four levels of proactive support, we simplify the use
and reliability of your technology. All plans require the presence of the SimpleCare Remote Interface and a
reliable network.
Benefits to You
Custom VIP
Premium
Enhanced
Essential
24/7 Help Desk
✅
✅
✅
✅
24/7 Device Monitoring
✅
✅
✅
✅
Remote Firmware Updates
✅
✅
✅
✕
Advanced Remote Troubleshooting
✅
✅
✅
✕
Base Charge Waiver
✅
✅
✅
✕
System Checkups
4 / Year
1 / Year
1 / Year
1 / Year
Refresher Tutorials
Unlimited
2 / Year
2 / Year
✕
Replacement Product Discount
15%
10%
✕
✕
Labor Included
All-Inclusive
Up to 10 Hours
✕
✕
Projected Response Time
ASAP
2 Business Days
3 Business Days
As Available
Cost
Custom
$199 / Year
$109 / Month
$59 / Month